After starting your delivery there are a few things to remember.

  • For some grocery orders, a timer will begin after sliding “PICKED UP“. This time is for 60 minutes and will count down the amount of time you have to make the delivery. ALL customers will be alerted you are on your way. 
  • If a grocery order is not delivered within that time frame, it means that Cold Chain Compliance  has been broken and the order must be immediately returned to the store. 
  • The Navigate option will navigate you to the customer's drop-off address. 
  • Call option allows you to call the customer.
  • Text option allows you to text the customer.
  • The HELP menu will have Support Solutions for common issues.
  • Click "I'M HERE" once you arrive at the customer's location. and to have the customer sign or take a picture of order with address at the door. 
  • Use "Customer Unavailable" in the HELP menu when needed. 
  • There are NO RETURNS for Food orders and Catering orders MUST BE DELIVERED so contact support if you can not reach the customer!
  • The app will prompt you on the next steps if a return is required. You are paid an additional fee for the return to the store.