There are several reasons an order may need to be returned to the store including:

  • Cold Chain Compliance timer runs out
    • Cold Chain Compliance is a 1 hour delivery window from pickup.  You as the driver have 1 hour to deliver the groceries to the customer's house. If the delivery is not met within the 1 hour time frame, the app will force you to start the return process back to the Walmart location
  • Customer rejects the order
  • Customer not available
  • Vehicle Breakdown
  • Unable to proceed due to traffic
  • Missed Delivery Window
  • Canceled by retailer
  • Other Reason

If the timer expires for the 1 hour delivery window you will be automatically prompted to return to the store.

  • Expired orders need to be returned to the store immediately
  • All orders undelivered within the window must be returned.

For all other reasons, you will need to choose a reason code from the menu and proceed back to the store.

  • Slide "Customer Unavailable"
  • Select a return reason from drop-down menu
  • Order return journey info will pop-up
  • Click “Navigation to store” to begin the return process
  • Once at the location, call the number in the pickup area to let the store know you have returned. 
  • Return to same store location at the designated pick-up areas.
  • Have retail partner sign for the return.
  • Slide “Order Return Complete” button.
  • Drivers may now select any new orders from the Map.