• Cancellation executed at least 12 hours before your confirmed delivery time
  • NO NEGATIVE ACTION is taken towards your Skipcart Driver reliability status
  • REPEATED EARLY CANCELLATIONS
  • Canceling time slots less than 12 hours before your confirmed delivery time 3 or more times within a 3 month period
  • This may result in NEGATIVE ACTION taken towards your Skipcart Driver reliability status
  • LATE CANCELLATION
  • Cancellation executed less than 12 hours before your confirmed delivery time
  • This may result in NEGATIVE ACTION taken towards your Skipcart Driver reliability status
  • NO SHOW DRIVER
  • No cancellation provided to support team and driver not available for “Confirmed” delivery time
  • This will result in NEGATIVE ACTION taken towards your Skipcart Driver reliability status.
  • First NO SHOW results in a 2-day suspension. Second NO SHOW results in a 7-day suspension and training must be retaken. Third NO SHOW results in the removal of access from the Skipcart App.