Below are some tips, tricks, and best practices on handling catering orders.
At the restaurant:
Delivering to a place of Business:
Some orders may go to residential communities but a lot of catering orders are scheduled for delivery at businesses.
- Make sure to arrive within a 10-minute window of the designated time (if pre-scheduled)
- A lot of these orders are pre-scheduled to match up with business meetings. Arriving too early or too late could have a very negative impact on the diner’s experience which could impact their relationship with the driver and their willingness to tip accordingly next time.
- Expect to bring the food to the diner, they generally will not come down to get the food from you
- Check the Delivery Instructions in the App
- Verify that you are at the correct suite number/company
- You may need to check-in with the building’s security, this is a typical requirement of a lot of business locations
- You may also need to check-in with the office manager or receptionist when you first enter the office itself
- If leaving the food with the front desk, confirm that the diner works there and is expecting a delivery
- You may be asked to set up the food
- Pro Tip - The standard set up for food is:
- Remove all items from bags
- Line up items from left to right:
- Utensils, plates, and napkins
- Cold items
- Hot items
- Dessert & drinks