If the customer has requested a contactless / unattended delivery, it will state this in the orders customer instructions portion of the delivery notes, be sure to confirm this is present.
When you slide “Arrived at Dropoff”, contact the customer within the app to let them know you are beginning the contactless / unattended delivery.
Make sure all bags for that order are accounted for and leave at the entrance of the front door not blocking the walkway or leave in a designated delivery area of the customer’s choice. Please make sure to leave items in a covered portion of the front door area if available.
Once bags are successfully delivered to the customer alert driver support chat that delivery is complete, we recommend that you take a picture of the delivery and send it to support chat for proof of delivery. This is optional but recommended to ensure you get compensated correctly for the delivery.
- Mark an X in the signature box “Slide to Complete” to finish the order.