If the customer has requested a contactless / unattended delivery, it will state this in the orders customer instructions portion of the delivery notes, be sure to confirm this is present.  

 

  • When you slide “Arrived at Dropoff”, contact the customer within the app to let them know you are beginning the contactless / unattended delivery.

  • Make sure all bags for that order are accounted for and leave at the entrance of the front door not blocking the walkway or leave in a designated delivery area of the customer’s choice. Please make sure to leave items in a covered portion of the front door area if available.

  • Once bags are successfully delivered to the customer alert driver support chat that delivery is complete, we recommend that you take a picture of the delivery and send it to support chat for proof of delivery. This is optional but recommended to ensure you get compensated correctly for the delivery. 

  • Mark an X in the signature box “Slide to Complete” to finish the order.