General Issues

I have too many groceries to fit in my car, what do I do?
In an unusual circumstance you might pick up an order with an abundant amount of groceries. It’s okay, deliver what you can to the customer, and the rest of...
Fri, 15 May, 2020 at 12:42 PM
Bad weather
We prioritize your safety, when bad weather occurs, please use customer support to notify us.
Fri, 15 May, 2020 at 12:42 PM
I forgot an item in my car after I delivered, what should I do?
We understand when accidents happen. If you forget to deliver an item to the customer after delivering the bulk, please contact customer support. A represen...
Fri, 15 May, 2020 at 12:43 PM
I’m going to be late for a delivery. what can I do?
Keep going! In most cases, the order is right on schedule. If you’re heading to the customer’s location, we have found that most are comfortable if you call...
Fri, 15 May, 2020 at 12:43 PM
Delivery has no name after I have accepted
As a Skipcart driver, it’s essential to know the name of the customer. If for some reason you don’t have a name, please contact a dispatcher in chat in your...
Fri, 15 May, 2020 at 12:44 PM
The customer is missing an item, what should I do?
If a customer is missing items from a grocery, food or catering order we suggest that the customer calls the restaurant or retailer they ordered the item...
Fri, 15 May, 2020 at 12:44 PM