Common phone and app issues

I can't sign in
If you're having trouble logging into your Skipcart account, first try resetting the password of your Skipcart account. Click the Trouble Logging In...
Tue, 10 Mar, 2020 at 2:47 PM
My App Keeps Crashing or Freezing. What Do I Do?
Follow the steps below to try to get the Skipcart app up and running again: • Make sure there aren’t any updates available for the app • Try force clos...
Tue, 10 Mar, 2020 at 2:53 PM
My iPhone/Android phone says “Network Error” If your app displays a network error message, try the following:
(iPhone) • Turn Wi-Fi OFF in Settings > Wi-Fi • Turn Airplane Mode OFF in Settings > Airplane Mode • Turn Cellular Data ON in Settings > Cellula...
Tue, 10 Mar, 2020 at 2:54 PM
GPS Did Not Load Properly
We understand a reliable GPS is an important part of delivering great service to our customers, and that a slow load time or freezing map can result in a fr...
Tue, 17 Mar, 2020 at 8:59 AM
Permission Setting for Android
To start, head to Settings > App and find an app that you want to work with. Select it. Tap App Permissions on the App Info screen. You will see a ...
Tue, 17 Mar, 2020 at 8:59 AM
Why is my mobile phone hot?
The driver app requires battery and processing power to run. Extended use can contribute to your phone becoming hot to the touch. While driving, try to kee...
Tue, 10 Mar, 2020 at 2:57 PM
Why am I being asked to take a profile photo of myself?
Your Driver Profile Photo is a picture of your face that every customer will see before a delivery. It's important that this photo is clear and visible...
Tue, 17 Mar, 2020 at 9:00 AM
Do you offer phone support?
We do not offer phone support. If you need to contact support for any reason you can use the chat feature in the bottom right of your screen.
Tue, 10 Mar, 2020 at 2:58 PM