A contactless delivery is a delivery where you place the order in an agreed-upon location and communicate the drop-off to the customer via your device. Customers can request contactless deliveries for their orders as long as they’re not purchasing any age-restricted items such as tobacco or alcohol.
You’ll see the request for contactless delivery as a text message or in your delivery instructions. You may see customers ask for “no-contact", “contactless,” or “leave at my door” deliveries.
Completing a contactless delivery
If a customer requested a contactless delivery, follow these steps to complete the delivery order:
- Once you arrive at the destination address, check your Skipcart app for any customer instructions on how to get to the designated drop-off area.
- Note: If you can’t find the address, you can call or text the customer from the app.
- Tap Take Photo of Delivery.
- Take a photo of where you left the delivery order and upload it. This is required for all contactless deliveries.
- You can use the camera feature in the Skipcart app or send a photo to Skipcart’s chat support team after delivery in case you don’t have a strong cell signal.
Do’s and don’ts for taking quality contactless delivery photos
Do make sure the photo includes…
- The house or apartment door
- The house or apartment number (when applicable)
- The order itself
- Clear indications of the drop-off location
Don’t upload photos…
- That are blurry
- Of the order in your vehicle
- That don’t clearly show the location of the order
Important: Failure to submit photos that meet the requirements for contactless deliveries may lead to the deactivation of your driver account.
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