Troubleshooting & Issue Resolution (13)

A go-to section for common problems and how to solve them. This includes app glitches (iOS/Android specific issues), what to do if an order is too large for the vehicle, handling bad weather situations, or when delivery information is missing.

Can't sign in

Modified on Sun, 21 Feb, 2021 at 7:32 PM
I'm unable to go online (iOS)

Modified on Sun, 21 Feb, 2021 at 7:33 PM
I'm unable to go online (Android)

Modified on Fri, 15 May, 2020 at 11:52 AM
I have too many groceries to fit in my car, what do I do?

Modified on Fri, 15 May, 2020 at 12:42 PM
Bad weather

Modified on Fri, 15 May, 2020 at 12:42 PM
Delivery has no name after I have accepted

Modified on Fri, 15 May, 2020 at 12:44 PM
I forgot an item in my car after I delivered, what should I do?

Modified on Fri, 15 May, 2020 at 12:43 PM
The customer is missing an item, what should I do?

Modified on Fri, 15 May, 2020 at 12:44 PM
I’m going to be late for a delivery. what can I do?

Modified on Fri, 15 May, 2020 at 12:43 PM
The customers address is wrong, can I change the delivery location?

Modified on Fri, 15 May, 2020 at 1:02 PM