(iPhone)

• Turn Wi-Fi OFF in Settings > Wi-Fi

• Turn Airplane Mode OFF in Settings > Airplane Mode

• Turn Cellular Data ON in Settings > Cellular > Cellular Data

• In Cellular Data > Use Cellular Data For, check that Skipcart app is enabled


After completing these steps, try connecting again.


If you still receive a network error message, you can also head to Settings>General>Reset>Reset Network Settings. Note this may delete all stored passwords from your phone.


(Android)

• Turn Wi-Fi OFF in Settings  > Wi-Fi > Off

• Turn Airplane Mode OFF in Settings > Airplane Mode > Off

• Turn Cellular Data ON in Settings App > Wireless & Networks (header) > More… > Mobile Networks > Data Enabled


If these three steps don’t solve the issues, try restarting your phone by pressing and holding the power button and selecting Power Off or Restart.