If you are unable to go online, a few account issues may be stopping you:

- Your background check is still pending

- Your documents have expired

- You are driving outside the service area of your sign-up city

- You recently uploaded new documents and they are pending review

- You have not downloaded the newest version of the Skipcart

- Your account is on hold due to a reported accident or incident

- Your location settings may be turned off, or you may be experiencing a network issue


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