If you are unable to go online, a few account issues may be stopping you:

- Your background check is still pending
- Your documents have expired
- You are driving outside the service area of your sign-up city
- You recently uploaded new documents and they are pending review
- You have not downloaded the newest version of the Skipcart
- Your account is on hold due to a reported accident or incident
- Your location settings may be turned off, or you may be experiencing a network issue