If you are unable to go online, a few account issues may be stopping you:

- Your background check is still pending


- Your documents have expired


- You are driving outside the service area of your sign-up city


- You recently uploaded new documents and they are pending review


- You have not downloaded the newest version of the Skipcart app


- Your account is on hold due to a reported accident or incident


- Your location settings may be turned off, or you may be experiencing a network issue.