How to Complete a Catering Delivery

Modified on Wed, 12 Jun 2024 at 09:56 AM

Overview


Catering deliveries are high-priority assignments that require careful handling and attention to detail. Follow these steps to ensure a successful and smooth delivery experience.


Need Help?


If you experience issues during your catering delivery, please chat with Driver Support in the Skipcart app. 


Click on the image to watch our Catering Delivery Video Tutorial! 


Step-by-Step Guide


1. Review the Delivery Offer



  • Check Details: Review the delivery offer card carefully. This includes compensation, mileage, and any specific instructions.


  • Confirm Assignment: Once you’ve reviewed the information, confirm the delivery assignment.


2. Prepare for Pickup



  • Arrive On Time: Arrive at the pickup location 5 to 10 minutes before the indicated pickup time.


  • Be Prepared: Bring at least one hot bag and ensure you are dressed appropriately. Drivers without the proper equipment or inappropriately dressed may be rejected by the retailer due to the high-priority nature of these deliveries.


3. Pickup the Order



  • Arrange Items Carefully: Once the order is ready, carefully arrange the items in your vehicle in a single layer. Avoid stacking large orders to prevent damage.


4. Deliver to the Customer



  • Review Delivery Notes: Upon arrival at the delivery address, review the delivery notes in your driver app for any special instructions from the customer.


  • Avoid Delivering Too Early: Delivering orders too early might disrupt customers' plans, which won't make them too happy. Deliver 5-10 minutes before the delivery time in the app. Delivering orders to customers more than 15 minutes early can lead to your removal from receiving catering order opportunities in the future.


  • Follow Customer Directions: Unless otherwise indicated in the customer’s directions, take the food inside and help the customer set up their order.


5. Set Up the Order



  • Unpack and Arrange Items: Unpack and arrange the following items:


  • Utensils

  • Plates

  • Napkins

  • Condiments

  • Hot items

  • Drinks

  • Ice

  • Desserts


6. Proof of Delivery


  • Take a Clear Picture: Once delivery and setup are complete, take a clear and detailed Proof of Delivery (POD) picture. This notifies Driver Support that the delivery was successfully completed.


  • Acceptable POD Pictures: Make sure the picture shows both the food and utensils, and where the order was left.



  • Non-acceptable POD Pictures: Avoid photos that do not show the food or are taken in the car instead of the delivery location.



Conclusion


By following these steps, you can ensure a successful catering delivery, meeting both customer and company expectations. Your professionalism and attention to detail are key to maintaining a positive delivery experience.


Thank you for helping us deliver a positive customer experience with catering orders!



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