Understanding Your Driver Ratings: Acceptance Rate & Completion Rate

Your performance on the Skipcart platform is measured using two key metrics: Acceptance Rate and Completion Rate. This helps us ensure a reliable and efficient delivery experience for everyone. Maintaining strong ratings can unlock priority access to more delivery opportunities.

You can view your ratings anytime from the Main Menu in the driver app.

✅ Acceptance Rate

What is it?
 Your Acceptance Rate reflects how often you accept delivery offers. It’s calculated from your last 50 delivery offers.

Why it matters:
 A high Acceptance Rate shows you're active and ready to take on deliveries, which can lead to more opportunities.

How it's calculated:
We look at the last 50 offers sent to you and count how many you accepted or attempted. Offers that are timed out, rejected, or ignored are also considered. Some special cases like queued or batched offers may be excluded to ensure fairness.

Tips to improve your Acceptance Rate:

• Go online only when you're ready to drive.
• Keep your equipment ready before starting.
• Respond quickly to incoming offers.

? Completion Rate

What is it?
 Your Completion Rate shows how reliably you complete the deliveries you accept. It’s based on your last 50 deliveries accepted.

Why it matters:
 A high Completion Rate means you follow through on your commitments, which builds trust and can lead to more consistent work.

How it's calculated:
 We count how many of your accepted jobs were successfully completed. Jobs canceled for reasons outside your control (like merchant issues or valid personal emergencies) won’t negatively affect your rating when you select appropriate cancellation reason on the app. 

Tips to improve your Completion Rate:

• Only accept jobs you’re confident you can complete.
• Communicate issues to support as soon as they arise.
• Avoid canceling after accepting unless absolutely necessary.

⚠️ Important Notes

• Cancellations beyond your control (e.g., platform errors, merchant issues, or valid personal reasons like accidents) are excluded from your ratings.
• Multi-order deliveries are tracked carefully to ensure fairness.
• Your ratings are updated regularly and reflect your most recent activity. For more information, review our Driver Policies. 

? Why These Metrics Matter

These ratings help us match the right drivers with the right deliveries. They also help you stand out as a reliable and committed driver. Keep your ratings high to enjoy better opportunities and a smoother experience on the platform.