Driver Support

Driver Account 5

• Changing / Resetting Password
• Add / Update Vehicle Information
• Add / Update Banking info
• Update Account Info
• Update / Change Address

Payments 5

• Bonuses / Promotions
• Tips
• Delivery Cancellation Fee
• Tolls / Parking Fees / Parking & Traffic Tickets
• Taxes

I can't sign in or go online 3

• Can't sign in
• I'm unable to go online (iOS)
• I'm unable to go online (Android)

Changing Account Settings 15

• Resetting your password
• Updating your banking info
• I want to update my account information
• Updating Your Profile
• Turn off text or e-mail updates

See all 15 articles

Updating vehicles & documents 4

• How to add vehicle information
• Update my vehicle color
• Update my license plate
• Update my vehicle make and model

Getting Paid 9

• I need help setting up or changing my direct deposit?
• Why are my weekly earnings and available balance different?
• Skipcart Pay Model?
• My direct deposit is late or missing
• When am I paid each week?

See all 9 articles

Promotions 4

• Orders with Bonuses
• Bonus Programs
• What is a promotion period?
• When are promotions and guarantees paid?

Taxes 3

• Taxes
• Common Driver Tax Questions
• Common Skipcart Tax Questions: 1099-MISC 2019

Delivery Fees 6

• Where can I see my delivery earnings?
• How does tipping work?
• What is a delivery cancelation fee?
• A delivery is missing from my Skipcart Dashboard
• Who pays for tolls?

See all 6 articles

Background Checks 10

• What does the background check look for?
• What is the screening process?
• How do I dispute the information in my background check?
• What is a new offense notification?
• How long will my background check report take?

See all 10 articles