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Knowledge base
Signing up
Understanding Skipcart
7
What is Skipcart?
Where can I drive with Skipcart?
What are the steps to sign up?
Signing Up
Pay Model
See all 7 articles
Background Check
1
Background Check
Requirements
4
Document requirements
Can I use a rental car to drive?
I have a different requirements question
Driver Requirements
Creating an account
5
Can I share my account with friends?
Adding a vehicle
Setting up direct deposits
I signed up to deliver in the wrong city
Can I finish signing up later?
Downloading the app
6
Downloading the app iOS
Downloading the driver app (Android)
How much data does the driver app use?
I had an issue downloading the app on iOS
I had an issue downloading the app on Android
See all 6 articles
Headed to Pickup
0
Important Information
FAQ
0
Delivery FAQ
1
Catering Orders
Using The App
Making Deliveries
18
Accepting Deliveries
Navigation with Google Maps
Finding Your Pickup Location
Turning navigation sounds on and off
Where Can I Deliver
See all 18 articles
Delivery Issues
2
Issue With Pickup / Drop Off Location
Unable to Complete Delivery
FAQ
2
Navigation / Google Maps
Downloading Driver App
Skipcart Locations
0
Going Online
4
Can I bring someone with me while I’m on a delivery?
When and where are the most deliveries?
Can I use other apps or receive personal calls while online?
Making sure you are prepared to deliver
Walmart Deliveries
0
Scheduling Your Time Slots
1
No More Time Slots!
From Pickup to Dropoff
7
I have too many groceries to fit in my car, what do I do?
The customers address is wrong, can I change the delivery location?
Completing a delivery
Canceling a delivery once you have swiped "Out for Delivery"
In Case of an accident
See all 7 articles
Account & Payment
Driver Account
5
Changing / Resetting Password
Add / Update Vehicle Information
Add / Update Banking info
Update Account Info
Update / Change Address
Payments
5
Bonuses / Promotions
Tips
Delivery Cancellation Fee
Tolls / Parking Fees / Parking & Traffic Tickets
Taxes
I can't sign in or go online
3
I'm unable to sign in
I'm unable to go online (iOS)
I'm unable to go online (Android)
Changing Account Settings
15
Updating your banking info
I want to update my account information
Updating Your Profile
Resetting your password
Turn off text or e-mail updates
See all 15 articles
Updating vehicles & documents
4
How to add vehicle information
Update my vehicle color
Update my license plate
Update my vehicle make and model
Improving ratings & acceptance rates
0
Getting Paid
9
Adding and changing bank info
Why are my weekly earnings and available balance different?
My direct deposit is late or missing
When am I paid each week?
Skipcart Pay Model?
See all 9 articles
Promotions
5
Orders with Bonuses
Bonus Programs
What is a promotion period?
When are promotions and guarantees paid?
April 11 - April 19 United Supermarkets/Market Street Bonus
Taxes
3
Taxes
Common Driver Tax Questions
Common Skipcart Tax Questions: 1099-MISC 2019
Delivery Fees
6
Where can I see my delivery earnings?
How does tipping work?
What is a delivery cancelation fee?
A delivery is missing from my Skipcart Dashboard
Who pays for tolls?
See all 6 articles
Background Checks
10
What does the background check look for?
What is the screening process?
How do I dispute the information in my background check?
What is a new offense notification?
How long will my background check report take?
See all 10 articles
Contacting Support
Support
0
Delivery Issues and Adjustments
General Issues
2
Can I be reimbursed for toll, parking fees, parking tickets or traffic tickets?
Customer/Store needs to modify an order (delivery address)
Issues with my earnings
4
Where can I see my delivery earnings?
When do I get a delivery cancellation fee?
A Delivery is Missing from my Earnings Screen
How are my earnings calculated?
Issues with Navigation
2
Issue with pickup or drop off location
GPS did not load properly
Issues getting trip requests
0
Making Deliveries
Catering Delivery
5
What is a Catering Order?
How do I complete a Catering Delivery?
What are some tips, tricks, and best practices when delivering a catering order?
What do I do if I need assistance during a catering order?
How do I contact dispatch about an order?
Food Delivery
4
Can I accept two deliveries at once?
What do I do if the customer is requesting a refund for the order or cancel the entire order?
What is a delivery like?
How do I deliver a 5-star experience?
Grocery Delivery
1
Grocery delivery process
Retail Delivery
0
More
Important Information
8
Delivering Alcohol and Tobacco Guidelines
Making Safe Deliveries
Customer Interactions
Vehicle Cleanliness
Background check
See all 8 articles
General Issues
6
I have too many groceries to fit in my car, what do I do?
Bad weather
I forgot an item in my car after I delivered, what should I do?
I’m going to be late for a delivery. what can I do?
Delivery has no name after I have accepted
See all 6 articles
Common phone and app issues
8
I can't sign in
My App Keeps Crashing or Freezing. What Do I Do?
My iPhone/Android phone says “Network Error” If your app displays a network error message, try the following:
GPS Did Not Load Properly
Permission Setting for Android
See all 8 articles
Legal
3
Banking Terms and Conditions
Privacy Policy
Unemployment Questions from Drivers
Opt-out policy
0
Safety & Security
FAQ
2
Reporting criminal activity
Coronavirus – Covid- 19
Legal
FAQ
3
Banking Terms & Conditions
Privacy Policy
Unemployment
FAQs and Videos
FAQ's
3
Downloading the App
Where can I access my driver rating score?
Can I pickup multiple orders at once?
Accessibility
Driver Accessibility
0