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Knowledge base
Daily Driver Promotions
Orlando, FL
0
Signing up
Understanding Skipcart
4
What is Skipcart?
Signing Up
Pay Model
Pay Cycle
Background Check & Requirements
2
Driver Requirements
Background Check
Downloading the app
3
Downloading the App
How much data does the driver app use?
iPhone Location Settings
Using The App
Making Deliveries
13
Understanding Stops and Tasks
Accepting Deliveries - Single Order and Batched Deliveries
Finding Your Pickup Location
Completing Task - Picking Up Orders
Completing Task - Dropping Off Orders
View all 13
Delivery Issues
3
Issue With Pickup
Restaurant can't find the order/Order not placed
How do I report a serious health or safety emergency?
FAQ
8
Navigation Apps
Where Can I Deliver
Where can I access my driver rating score?
The Skipcart Guide
Can I pickup multiple orders at once?
View all 8
Going Online
4
Can I bring someone with me while I’m on a delivery?
When and where are the most deliveries?
Can I use other apps or receive personal calls while online?
Making sure you are prepared to deliver
Walmart Deliveries
0
Scheduling Your Time Slots
1
No More Time Slots!
From Pickup to Dropoff
7
I have too many groceries to fit in my car, what do I do?
The customers address is wrong, can I change the delivery location?
Completing a delivery
Canceling a delivery once you have swiped "Out for Delivery"
In Case of an accident
View all 7
Making Deliveries
Catering Delivery
5
What is a Catering Order?
How do I complete a Catering Delivery?
What are some tips, tricks, and best practices when delivering a catering order?
What do I do if I need assistance during a catering order?
How do I contact dispatch about an order?
Food Delivery
4
Can I accept two deliveries at once?
What do I do if the customer is requesting a refund for the order or cancel the entire order?
What is a delivery like?
How do I deliver a 5-star experience?
Grocery Delivery
1
Grocery delivery process
Retail Delivery
0
Delivery Issues and Adjustments
General Issues
2
Can I be reimbursed for toll, parking fees, parking tickets or traffic tickets?
Delivery Violations
Issues with my earnings
4
Where can I see my delivery earnings?
When do I get a delivery cancellation fee?
A Delivery is Missing from my Earnings Screen
How are my earnings calculated?
Issues with Navigation
2
Issue with pickup or drop off location
GPS did not load properly
Issues getting trip requests
0
Account & Payment
Driver Account
5
Changing / Resetting Password
Add / Update Vehicle Information
Add / Update Banking info
Update Account Info
Update / Change Address
Payments
10
I need help setting up or changing my direct deposit?
When am I paid each week?
Why are my weekly earnings and available balance different?
Tolls / Parking Fees / Parking & Traffic Tickets
Bonuses / Promotions
View all 10
Getting Paid
0
I can't sign in or go online
3
Can't sign in
I'm unable to go online (iOS)
I'm unable to go online (Android)
Improving ratings & acceptance rates
0
Promotions
4
Orders with Bonuses
Bonus Programs
What is a promotion period?
When are promotions and guarantees paid?
Taxes
4
Taxes
Common Driver Tax Questions
Taxes
Common Skipcart Tax Questions: 1099-MISC 2019
Background Checks
10
What does the background check look for?
What is the screening process?
How do I dispute the information in my background check?
What is a new offense notification?
How long will my background check report take?
View all 10
Delivery Fees
0
Contacting Support
Support
1
How to Contact Support
More
Important Information
11
Delivering Alcohol and Tobacco Guidelines
Can I use a rental car to drive?
Making Safe Deliveries
Customer Interactions
Vehicle Cleanliness
View all 11
General Issues
6
I have too many groceries to fit in my car, what do I do?
Bad weather
I forgot an item in my car after I delivered, what should I do?
I’m going to be late for a delivery. what can I do?
Delivery has no name after I have accepted
View all 6
Common phone and app issues
8
I can't sign in
My App Keeps Crashing or Freezing. What Do I Do?
My iPhone/Android phone says “Network Error” If your app displays a network error message, try the following:
GPS Did Not Load Properly
Permission Setting for Android
View all 8
Legal
1
Merchant Terms & Conditions
Opt-out policy
0
Safety & Security
FAQ
2
Reporting criminal activity
Coronavirus – Covid- 19
Legal
FAQ
5
Banking Terms and Conditions
Privacy Policy
Unemployment Questions from Drivers
Deactivation Policy
Driver Agreement
FAQs and Videos
FAQ's
0
Accessibility
Driver Accessibility
0
Important Information
FAQ
0
Delivery FAQ
0