Driver Support

Understanding Skipcart 7

• What is Skipcart?
• Where can I drive with Skipcart?
• What are the steps to sign up?
• Signing Up
• Pay Model

See all 7 articles

Background Check 1

• Background Check

Requirements 4

• Document requirements
• Can I use a rental car to drive?
• I have a different requirements question
• Driver Requirements

Creating an account 5

• Can I share my account with friends?
• Adding a vehicle
• Setting up direct deposits
• I signed up to deliver in the wrong city
• Can I finish signing up later?

Downloading the app 6

• Downloading the app iOS
• Downloading the driver app (Android)
• How much data does the driver app use?
• I had an issue downloading the app on iOS
• I had an issue downloading the app on Android

See all 6 articles

Headed to Pickup 0

FAQ 0

Delivery FAQ 1

• Catering Orders

Making Deliveries 18

• Accepting Deliveries
• Navigation with Google Maps
• Finding Your Pickup Location
• Turning navigation sounds on and off
• Where Can I Deliver

See all 18 articles

Delivery Issues 2

• Issue With Pickup / Drop Off Location
• Unable to Complete Delivery

FAQ 2

• Navigation / Google Maps
• Downloading Driver App

Skipcart Locations 0

Going Online 4

• Can I bring someone with me while I’m on a delivery?
• When and where are the most deliveries?
• Can I use other apps or receive personal calls while online?
• Making sure you are prepared to deliver

Walmart Deliveries 0

Scheduling Your Time Slots 1

• No More Time Slots!

From Pickup to Dropoff 7

• I have too many groceries to fit in my car, what do I do?
• The customers address is wrong, can I change the delivery location?
• Completing a delivery
• Canceling a delivery once you have swiped "Out for Delivery"
• In Case of an accident

See all 7 articles

Driver Account 5

• Changing / Resetting Password
• Add / Update Vehicle Information
• Add / Update Banking info
• Update Account Info
• Update / Change Address

Payments 5

• Bonuses / Promotions
• Tips
• Delivery Cancellation Fee
• Tolls / Parking Fees / Parking & Traffic Tickets
• Taxes

I can't sign in or go online 3

• I'm unable to sign in
• I'm unable to go online (iOS)
• I'm unable to go online (Android)

Changing Account Settings 15

• Updating your banking info
• I want to update my account information
• Updating Your Profile
• Resetting your password
• Turn off text or e-mail updates

See all 15 articles

Updating vehicles & documents 4

• How to add vehicle information
• Update my vehicle color
• Update my license plate
• Update my vehicle make and model

Improving ratings & acceptance rates 0

Getting Paid 9

• Adding and changing bank info
• Why are my weekly earnings and available balance different?
• My direct deposit is late or missing
• When am I paid each week?
• Skipcart Pay Model?

See all 9 articles

Promotions 5

• Orders with Bonuses
• Bonus Programs
• What is a promotion period?
• When are promotions and guarantees paid?
• April 11 - April 19 United Supermarkets/Market Street Bonus

Taxes 3

• Taxes
• Common Driver Tax Questions
• Common Skipcart Tax Questions: 1099-MISC 2019

Delivery Fees 6

• Where can I see my delivery earnings?
• How does tipping work?
• What is a delivery cancelation fee?
• A delivery is missing from my Skipcart Dashboard
• Who pays for tolls?

See all 6 articles

Background Checks 10

• What does the background check look for?
• What is the screening process?
• How do I dispute the information in my background check?
• What is a new offense notification?
• How long will my background check report take?

See all 10 articles

Support 0

General Issues 2

• Can I be reimbursed for toll, parking fees, parking tickets or traffic tickets?
• Customer/Store needs to modify an order (delivery address)

Issues with my earnings 4

• Where can I see my delivery earnings?
• When do I get a delivery cancellation fee?
• A Delivery is Missing from my Earnings Screen
• How are my earnings calculated?

Issues with Navigation 2

• Issue with pickup or drop off location
• GPS did not load properly

Issues getting trip requests 0

Catering Delivery 5

• What is a Catering Order?
• How do I complete a Catering Delivery?
• What are some tips, tricks, and best practices when delivering a catering order?
• What do I do if I need assistance during a catering order?
• How do I contact dispatch about an order?

Food Delivery 4

• Can I accept two deliveries at once?
• What do I do if the customer is requesting a refund for the order or cancel the entire order?
• What is a delivery like?
• How do I deliver a 5-star experience?

Grocery Delivery 1

• Grocery delivery process

Retail Delivery 0

Important Information 8

• Delivering Alcohol and Tobacco Guidelines
• Making Safe Deliveries
• Customer Interactions
• Vehicle Cleanliness
• Background check

See all 8 articles

General Issues 6

• I have too many groceries to fit in my car, what do I do?
• Bad weather
• I forgot an item in my car after I delivered, what should I do?
• I’m going to be late for a delivery. what can I do?
• Delivery has no name after I have accepted

See all 6 articles

Common phone and app issues 8

• I can't sign in
• My App Keeps Crashing or Freezing. What Do I Do?
• My iPhone/Android phone says “Network Error” If your app displays a network error message, try the following:
• GPS Did Not Load Properly
• Permission Setting for Android

See all 8 articles

Legal 3

• Banking Terms and Conditions
• Privacy Policy
• Unemployment Questions from Drivers

Opt-out policy 0

FAQ 2

• Reporting criminal activity
• Coronavirus – Covid- 19

FAQ 3

• Banking Terms & Conditions
• Privacy Policy
• Unemployment

FAQ's 3

• Downloading the App
• Where can I access my driver rating score?
• Can I pickup multiple orders at once?

Driver Accessibility 0