Driver Support

Orlando, FL 0

Understanding Skipcart 4

• What is Skipcart?
• Signing Up
• Pay Model
• Pay Cycle

Background Check & Requirements 2

• Driver Requirements
• Background Check

Downloading the app 3

• Downloading the App
• How much data does the driver app use?
• iPhone Location Settings

Making Deliveries 13

• Understanding Stops and Tasks
• Accepting Deliveries - Single Order and Batched Deliveries
• Finding Your Pickup Location
• Completing Task - Picking Up Orders
• Completing Task - Dropping Off Orders

View all 13

Delivery Issues 3

• Issue With Pickup
• Restaurant can't find the order/Order not placed
• How do I report a serious health or safety emergency?

FAQ 8

• Navigation Apps
• Where Can I Deliver
• Where can I access my driver rating score?
• The Skipcart Guide
• Can I pickup multiple orders at once?

View all 8

Going Online 4

• Can I bring someone with me while I’m on a delivery?
• When and where are the most deliveries?
• Can I use other apps or receive personal calls while online?
• Making sure you are prepared to deliver

Walmart Deliveries 0

Scheduling Your Time Slots 1

• No More Time Slots!

From Pickup to Dropoff 7

• I have too many groceries to fit in my car, what do I do?
• The customers address is wrong, can I change the delivery location?
• Completing a delivery
• Canceling a delivery once you have swiped "Out for Delivery"
• In Case of an accident

View all 7

Catering Delivery 5

• What is a Catering Order?
• How do I complete a Catering Delivery?
• What are some tips, tricks, and best practices when delivering a catering order?
• What do I do if I need assistance during a catering order?
• How do I contact dispatch about an order?

Food Delivery 4

• Can I accept two deliveries at once?
• What do I do if the customer is requesting a refund for the order or cancel the entire order?
• What is a delivery like?
• How do I deliver a 5-star experience?

Grocery Delivery 1

• Grocery delivery process

Retail Delivery 0

General Issues 2

• Can I be reimbursed for toll, parking fees, parking tickets or traffic tickets?
• Delivery Violations

Issues with my earnings 4

• Where can I see my delivery earnings?
• When do I get a delivery cancellation fee?
• A Delivery is Missing from my Earnings Screen
• How are my earnings calculated?

Issues with Navigation 2

• Issue with pickup or drop off location
• GPS did not load properly

Issues getting trip requests 0

Driver Account 5

• Changing / Resetting Password
• Add / Update Vehicle Information
• Add / Update Banking info
• Update Account Info
• Update / Change Address

Payments 10

• I need help setting up or changing my direct deposit?
• When am I paid each week?
• Why are my weekly earnings and available balance different?
• Tolls / Parking Fees / Parking & Traffic Tickets
• Bonuses / Promotions

View all 10

Getting Paid 0

I can't sign in or go online 3

• Can't sign in
• I'm unable to go online (iOS)
• I'm unable to go online (Android)

Improving ratings & acceptance rates 0

Promotions 4

• Orders with Bonuses
• Bonus Programs
• What is a promotion period?
• When are promotions and guarantees paid?

Taxes 4

• Taxes
• Common Driver Tax Questions
• Taxes
• Common Skipcart Tax Questions: 1099-MISC 2019

Background Checks 10

• What does the background check look for?
• What is the screening process?
• How do I dispute the information in my background check?
• What is a new offense notification?
• How long will my background check report take?

View all 10

Delivery Fees 0

Support 1

• How to Contact Support

Important Information 11

• Delivering Alcohol and Tobacco Guidelines
• Can I use a rental car to drive?
• Making Safe Deliveries
• Customer Interactions
• Vehicle Cleanliness

View all 11

General Issues 6

• I have too many groceries to fit in my car, what do I do?
• Bad weather
• I forgot an item in my car after I delivered, what should I do?
• I’m going to be late for a delivery. what can I do?
• Delivery has no name after I have accepted

View all 6

Common phone and app issues 8

• I can't sign in
• My App Keeps Crashing or Freezing. What Do I Do?
• My iPhone/Android phone says “Network Error” If your app displays a network error message, try the following:
• GPS Did Not Load Properly
• Permission Setting for Android

View all 8

Legal 1

• Merchant Terms & Conditions

Opt-out policy 0

FAQ 2

• Reporting criminal activity
• Coronavirus – Covid- 19

FAQ 5

• Banking Terms and Conditions
• Privacy Policy
• Unemployment Questions from Drivers
• Deactivation Policy
• Driver Agreement

FAQ's 0

Driver Accessibility 0

FAQ 0

Delivery FAQ 0